Refund and Returns Policy

Refund & Exchange Policy

At SHERO, we take pride in offering high-quality boutique and handcrafted fashion items. As each piece is carefully curated and made with attention to detail, we follow a strict no return, no exchange, and no cancellation policy.

1. No Returns or Exchanges

Due to the exclusive and boutique nature of our products, we do not accept returns or exchanges for any reason, including:

• Change of mind

• Incorrect size or colour selection

• Delayed delivery caused by courier partners

• Minor colour differences (as images may vary slightly from actual products due to screen settings)

Please read the product description, size details, and view all product images carefully before placing your order.

2. Order Cancellation

• Once an order is placed and payment is confirmed, it cannot be cancelled.

• We begin processing orders immediately to ensure quick delivery, hence cancellations are not possible.

3. Damaged or Defective Products

We perform thorough quality checks before dispatch. However, in the rare case that your product is:

• Severely damaged in transit, or

• Incorrect (wrong product shipped)

Please contact us within 24 hours of delivery with:

• Your order number

• Clear images of the product and packaging

• A brief explanation of the issue

We will review the case and offer a suitable resolution at our sole discretion.

4. Contact for Support

For order-related concerns or assistance, reach out to us at:

📧 Email: contact@shero.co.in
📞 Phone: +91 999-256-2456